Privacy Policy
Your privacy is important to us. This Privacy Policy explains how SHPapyrus (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website https://shpapyrus.com (the “Site”) and purchase our products. We are committed to protecting your personal data in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and laws in the United States.
1. Information We Collect
We may collect and process the following types of information:
- Personal Identifiers: This includes your name, email address, shipping address, and billing address, which you provide when you place an order or contact us.
- Payment Information: We do not collect or store your credit card details. All payments are processed securely by our third-party payment processors. We only receive a notification of successful payment.
- Technical & Usage Data: We may automatically collect information about how you interact with our Site, such as your IP address, browser type, device type, pages visited, and referring website. We may collect this using cookies (see section 8).
2. Legal Basis for Processing (EU/UK Users)
If you are in the European Economic Area (EEA) or the UK, we only process your personal data when we have a valid legal basis:
- To Fulfill a Contract: We process your data to fulfill our contractual obligation to you, such as processing and delivering your order.
- With Your Consent: We may ask for your consent to process your data for specific purposes, such as sending you marketing newsletters. You can withdraw this consent at any time.
- For Our Legitimate Interests: We may process your data for our legitimate interests, such as improving our Site and services, provided these interests are not overridden by your rights.
- To Comply with a Legal Obligation: We may need to process your data to comply with tax, accounting, or other legal requirements.
3. How We Use Your Information
We use your information for the following purposes:
- To process, fulfill, and ship your orders (both digital and physical).
- To communicate with you about your order, answer your inquiries, and provide customer support.
- To improve and optimize our website, products, and services.
- To detect and prevent fraud.
- To send you marketing communications (like newsletters), only if you have given your explicit consent.
- To comply with our legal and tax obligations.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted third parties only when necessary to run our business, such as:
- Payment Processors: To securely handle your payment.
- Shipping Carriers: To print shipping labels and deliver your physical products.
- Website Host & Service Providers: Partners who help us operate our website (e.g., Paypal, WordPress and WooCommerce]).
- Legal Authorities: If required by law, subpoena, or other legal process.
5. International Data Transfers (EU/UK Users)
Your information may be transferred to, and processed in, countries outside of the EEA or the UK, such as the United States, where our third-party service providers may be located. We ensure your data is protected by relying on adequacy decisions, or by using Standard Contractual Clauses (SCCs) approved by the European Commission/UK authorities, to ensure your data is treated with a level of protection compliant with GDPR.
6. Data Retention
We will only keep your personal data for as long as it is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or tax reporting requirements. For example, we must keep basic order information for [e.g., 6 years] for tax purposes.
7. Your Data Protection Rights
You have specific rights regarding your personal data. These rights may vary depending on your location.
For Users in the EU/UK (GDPR):
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): You have the right to request we delete your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request we restrict the processing of your data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer your data to another organization, or directly to you.
- Right to Object: You have the right to object to our processing of your data (e.g., for direct marketing).
To exercise these rights, please contact us by email. You also have the right to lodge a complaint with your local data protection supervisory authority (e.g., the ICO in the UK).
For Users in California (CCPA):
If you are a California resident, you have the following rights:
- Right to Know: You have the right to know what personal information we collect, use, and disclose.
- Right to Delete: You have the right to request the deletion of your personal information.
SHPapyrus does not sell your personal information. We will not discriminate against you for exercising your CCPA rights.
To exercise your rights, please contact us by email.
8. Cookies
Our Site uses cookies to function. Cookies are small text files placed on your device to store data. We use essential cookies for cart functionality and checkout. We may also use non-essential cookies for analytics to help us understand how visitors use our Site. Where legally required (in the EU/UK), we will ask for your consent before placing non-essential cookies. You can manage your cookie preferences through your browser settings.
9. Data Security
We implement reasonable technical and organizational precautions to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by email.
Thank you for shopping at SHPapyrus. This Shipping Policy applies to all physical products (Giclee posters, canvas, framed metal, and framed wood) purchased through our website. For digital file purchases, see the “Digital File Delivery” section.
Digital File Delivery
All “Digital File” products are delivered automatically after purchase. You will receive an email with a secure download link. No physical item will be shipped, and this policy does not apply.
Production & Processing Time
All our physical products are high-quality, made-to-order Giclee prints. To ensure the best quality, please allow 1-3 business days for us to produce, frame, and package your art. This production time is separate from and *in addition to* the shipping time.
Production times may be longer during peak holiday seasons.
Estimated Shipping Times
Once your order has been produced, it will be shipped. The estimated shipping time depends on your location. These are estimates only and are not guaranteed, as delays can occur.
- North America (USA/Canada): 2-4 business days
- Europe & UK: 2-5 business days
- Rest of the World: 4-10 business days
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your destination. You will be able to see the full shipping cost before you confirm your payment.
International Customs, Duties, and Taxes
Please note: If you are ordering from outside USA or Europe, your order may be subject to import duties, customs fees, or local taxes (like VAT) when it arrives in your destination country.
You, the customer, are solely responsible for paying these fees. SHPapyrus is not responsible for any customs and taxes applied to your order. We recommend you check with your country’s local customs office for more information on potential fees before placing your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package on the carrier’s website.
Incorrect Address Policy
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. If an order is returned to us or lost due to an incorrect or incomplete address, we are not responsible. As per our Return Policy, you will be responsible for the new shipping and handling costs to have the item reshipped.
Questions About Your Order?
If you have any questions about your shipment, please contact us by email with your order number, and we will be happy to assist you.
